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Orders
How do I know my order was placed?
Youâll receive a confirmation email shortly after checkout. If you donât see it, check your spam folder or contact our team for help.
Can I cancel my order?
Contact us as soon as possible with your order number. Because we move quickly to prepare each order, cancellations arenât guaranteed once processing begins.
Can I change an item or size in my order?
Contact us immediately with your order number and the change you need. If your order has already shipped, weâll help you request an exchange after delivery.
Can I change my shipping address?
Send us the correct address as soon as possible. Weâll do our best to update it, but an address canât always be changed after the order ships.
What if an item is missing or incorrect?
That isnât the experience we want for you. Contact us with your order number and a photo of everything you received, and our team will review it promptly.
What if my jewelry arrives damaged?
Your piece is protected by the Yaluum Lifetime Guarantee. Contact us with your order number and clear photos so we can arrange your one-time replacement.
Shipping & Delivery
Where is my order?
Visit our order-tracking page for the latest update. Youâll also receive a tracking link by email once your order ships.
When will my order ship?
For in-stock U.S. orders, standard shipping takes 3â5 business days and express shipping takes 2â3 business days, including processing. Made-to-order pieces require approximately 1â3 weeks to craft before shipping.
How long does delivery take?
Standard U.S. shipping takes 3â5 business days and express shipping takes 2â3 business days for in-stock orders, including processing. International delivery generally takes 7â21 business days, depending on the destination and customs.
Why isnât my tracking updating?
Tracking may take up to 48 hours to update after a shipping label is created. If thereâs still no movement after several days, contact us.
My package says delivered, but I donât have it. What should I do?
Check around the delivery area and ask household members or neighbors. If it still canât be found, contact the carrier and then reach out to our team for help.
What happens if my package is delayed or lost?
If tracking hasnât updated for several days, contact us with your order number. If the carrier confirms the package is lost, weâll work with you on a replacement or another appropriate solution.
Why did only part of my order arrive?
Items may ship separately so available pieces can reach you sooner. If this happens, youâll receive separate tracking details for each shipment.
Will I pay duties on an international order?
Your country may charge duties, taxes, VAT, or import fees. These charges are determined by local customs and are the customerâs responsibility.
Returns & Exchanges
What is Yaluumâs return policy?
You may request a return or exchange within 14 days of delivery. The piece must be unused and returned with its original packaging, tags, and accessories.
How do I start a return?
Contact our team with your order number and reason for the return. Weâll provide the instructions and guide you through the process.
How do I request an exchange?
Contact us within 14 days of delivery with your order number and the item or size you need. Weâll confirm availability and help you complete the exchange.
What if I ordered the wrong size?
Request an exchange within 14 days of delivery. The piece must be unused and returned in its original condition and packaging.
Who pays for return shipping?
Customers are responsible for return shipping unless the return is due to a Yaluum error. Weâll provide the return instructions after reviewing your request.
Are any items non-returnable?
Gift cards, digital products, and customized pieces canât be returned. Contact us before ordering if youâre unsure whether a piece is considered customized.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 14 days to your original payment method. Your bank may need additional time to post it.
What does the Yaluum Lifetime Guarantee cover?
Every Yaluum piece is backed by our Lifetime Guarantee. If your item arrives damaged or has a manufacturing defect, youâre entitled to a one-time replacement.
Contact us with your order number and clear photos of the issue, and our team will take care of the next steps.
Products & Sizing
How do I choose my bracelet size?
Measure your wrist snugly with a flexible measuring tape or strip of paper:
- 5â5.75 inch wrist: choose 6 inches
- 5.75â6.75 inch wrist: choose 7 inches
- 6.75â7.75 inch wrist: choose 8 inches
What if Iâm between bracelet sizes?
Choose the larger size. A slightly relaxed fit feels more comfortable and looks especially good when stacking pieces.
What if my wrist is larger than 7.75 inches?
Contact our team before ordering. Weâll let you know whether a larger size is available for your chosen piece.
Where can I find a productâs measurements and materials?
Each product page lists its available sizes, materials, gemstones, and key details. Contact us if you need a measurement that isnât shown.
What does âmade to orderâ mean?
Made-to-order pieces are crafted specifically after purchase and require approximately 1â3 weeks before shipping. The product page will clearly identify these pieces.
Can I request a custom size or sold-out piece?
Availability depends on the design. Contact us with the product name and your request, and weâll let you know whatâs possible.
Materials & Care
What is moissanite?
Moissanite is a premium gemstone celebrated for its exceptional brilliance, fire, and durability. Its ability to reflect light creates the bold, head-turning shine Yaluum pieces are known for.
Is Yaluum moissanite authentic?
Yes. Our moissanite pieces feature genuine VVS+ moissanite selected for exceptional clarity and brilliance. Each stone is carefully set to deliver a clean, high-end finish.
Will Yaluum moissanite pass a diamond tester?
Yes, moissanite commonly registers on standard diamond testers because of its thermal properties. Our VVS+ stones deliver brilliant shine and a luxury appearance without the traditional diamond markup.
Does every Yaluum piece contain moissanite?
No. We offer both VVS+ moissanite jewelry and premium silver-only designs. The product details will clearly show the stones and materials used in each piece.
What does 925 sterling silver mean?
925 sterling silver contains 92.5% pure silver, blended for the strength needed in fine jewelry. Many Yaluum pieces also feature a durable rhodium finish for lasting shine and added protection.
Can I wear my Yaluum jewelry in water?
Pieces marked waterproof are designed for everyday water exposure. To preserve their finish, avoid bleach and harsh chemicals and rinse and dry your jewelry after saltwater or chlorine.
Will my jewelry tarnish or turn my skin green?
Our solid 925 silver pieces with a rhodium finish are designed to resist tarnishing, fading, and discoloration. Proper cleaning and storage will help preserve their original shine.
How should I clean and store my jewelry?
Gently clean your piece with warm water, mild soap, and a soft brush. Dry it completely and store it separately in a dry pouch or jewelry box to protect its finish and prevent scratches.